Harriet Black Nembhard, PhD (CoE)
The goals of the Tracking and Evaluation Program (TEP) are to: 1) promote institutional self-evaluation; 2) identify gaps and barriers to implementation of programs; and 3) identify areas of opportunity for solutions that directly address specific needs in clinical and translational research.
Any institution hoping to effect transformative changes must ask itself three questions: What do we hope to achieve? What is the best way to effect these changes? How do we know we are being successful? The TEP program uses a Six Sigma Define-Measure-Analyze-Improve-Control (DMAIC) methodology to ensure that the goals, objectives, and milestones for each CTSI program are being met. The TEP program has used a three-step process in monitoring progress:
Step 1: Set goals and objectives, identify appropriate metrics and sources of data to determine whether these goals are being met, and define desired outcomes that indicate that targets are being met.
Step 2: Identify practices for implementing these goals, monitor progress to make sure that targets are appropriate, recognize barriers to success, and develop alternate strategies when necessary.
Step 3: Continuously work to refine and improve these processes, measure their impact, and ensure that goals are being met.